The Key to Scaling: Customer Success Operations

In this episode of the RevOpsAF podcast, co-host Camela Thompson sits down with Shachar Avrahami, VP of Product & Strategy at EverAfter, to explore how Customer Success Operations (CS Ops) has become the key to scaling revenue. From onboarding automation to productized success plans, Shachar shares practical frameworks that help RevOps teams protect revenue, drive expansion, and ensure customers achieve outcomes—not just “delight.”

 

📊 What you’ll learn:

- Why CS Ops has shifted from afterthought to revenue engine

- How to fix sales-to-CS handoffs with automation and better processes

- Tactics to productize success plans at scale (not just for enterprise)

- How to feed customer outcomes back into ICP and sales messaging

- Why Customer Success Qualified Leads (CSQLs) matter for growth

 

Perfect for: Sales Ops, RevOps leaders, and Customer Success operators focused on retention, expansion, and scalable growth.

 

🔗 Related blog posts:

How to Tackle Your First 90 Days in RevOps: https://www.revopscoop.com/post/how-to-tackle-your-first-90-days-in-a-new-revops-role

9 Best Practices for Better Change Management: https://www.revopscoop.com/post/9-best-practices-for-better-change-management

Customer Success is Central to Your Revenue Org: https://www.revopscoop.com/podcast/customer-success-revops

 

🤝 Connect with Shachar on LinkedIn: https://www.linkedin.com/in/shacharavrahami/

 

💓 Not a member of the community? Join here: https://www.revopscoop.com/membership/membership-options

 

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#RevOps #CustomerSuccess #CSOps #RevenueOperations #SaaS