RevOpsAF The Podcast

You’re doing your grocery shopping 🛒 exactly the same way that your parents, and even your grandparents, shopped. The latest technology, self checkout, has been around for over 20 years 😮. So how do you innovate in industries like retail tech?   
 
Hear from Roger Bigio, CRO at Shopic, and co-host Matt Volm about how data insights and customer-centric GTM motions are helping Shopic change the brick and mortar 🛍️ landscape.
 
You’ll learn: 
🍞 How retail technology works in grocery stores
📊 Why data-driven personalization and efficiency are so important
🫱🏼‍ 🫲🏾The role of actionable data in customer success
📝 Roger’s advice for becoming a CRO and succeeding in 2025
Listen in to learn all about data and process innovation in retail technology 🔢
 
Follow Roger on LinkedIn: https://www.linkedin.com/in/rogerbigio/
 
Join a community of 15K+ RevOps professionals at revopscoop.com.

The most epic battle of 2024 🤼 isn’t about rap 🎤 or boxing 🥊
It’s about whether RevOps or GTM Ops is the winning name 🏆 for the department that manages the people, processes, and technology running businesses today.
Hear from Andy Mowat, VP of GTM Ops at Carta, and co-host Matt Volm as they discuss:
🧬 The evolution of RevOps
🤔 Why GTM Ops has gained traction in the revenue operations community
🍿 The idea that RevOps is (not) mostly just sales operations
🪪Whether or not job and department titles really matter
Listen to the episode for a spirited debate about the future of operations.
Follow Andy on LinkedIn: https://www.linkedin.com/in/amowat/
Join a community of 15K+ revenue operations professionals at revopscoop.com.

Ever feel like a living, breathing Asana board? 🤦🏼
If you’ve found yourself swamped with 🎟️ ticket-taking work that’s far from strategic, it’s time you reset the role of RevOps at your company.
Join Tana Jackson, Global Head of Revenue Operations at Chronicle Heritage, and co-host Matt Volm for tips on how to become the go-to resource 👑 for the entire revenue org. You’ll learn:
⬆️ How to shift from tactical work to strategic work
💗 Why aligning with your stakeholders is the key to success
✅ How to master strategic goal-setting
💡 Why business-first questions are so important
🤑 Which quick process improvements can generate more revenue
Listen to the episode for tips on climbing 🪜to the top of the strategic hierarchy.
Follow Tana on LinkedIn: https://www.linkedin.com/in/tana-jackson2/
Join a community of 15,000+ revenue operations professionals at revopscoop.com.

Wouldn’t it be great if there was a perfect formula ➕➖➗ for improving sales performance?
We can dream.
While we don’t have a magic wand 🪄to wave over your sales territories, compensation plans, and hiring strategies, we do have expert advice. Hear from Nabeil Alazzam, CEO and Founder of Forma.ai, for guidance on data-driven approaches to sales planning.
This episode will cover:
🌎 Why you should ditch geographic territories and focus on accounts
😃 How to set fair quotas and maintain seller morale
🫱🏼‍🫲🏽Connecting sales incentives to the right behavior
🎯 Encouraging sales innovation with gamification
Watch the full video to understand the role of data in successful sales planning. 💪🏼
Follow Nabeil on LinkedIn: Not a member of the community yet?
Join revopscoop.com and a community of 15K+ revenue operations professionals.

“We don’t have enough at bats!” ⚾
“Sales never follows up on the leads we give them!” 😢
Tension between marketing and sales is (and probably always will be) a given. Is it #RevOps’s job to fix it?
According to Niel Hildebrand III NO. ❌ Not really.
It’s our job to step back and figure out how to get marketers to think about engagement from an account perspective and sales to not burn their reputation by AI bot 🤖spraying their accounts and blaming others for zero engagement.
Or maybe we shake them all up and point out our messaging and targeting needs a total revamp. 💥
Someone had to say it 🤷And that someone is #revops
For more on balancing tension with the GSD attitude all operators need, listen to the full #revopsaf episode.
Follow Niel on LinkedIn: https://www.linkedin.com/in/nielhbrand/
Visit revopscoop.com to join a community of 15K+ RevOps professionals.

B2B SaaS is where RevOps thrives. 🌹But there are still a lot of questions about which departments RevOps supports and perhaps more importantly, exactly who’s in charge. 
 
Join Shantanu Mishra, a seasoned revenue operations leader and former SVP of Revenue Strategy & Operations at Pluralsight, and co-host Matt Volm as they dive into: 
 
🧑🏻‍🎨 How RevOps is both an art and a science
🎀 The bowtie model that helps RevOps manage lead to renewal
⚖️ Whether RevOps structure should be centralized or decentralized
😓 The challenges faced by RevOps leaders at a new organization
 
Listen to the episode for expert insight into how RevOps can fit into any organization, in its own unique way. ✨
 
Follow Shantanu on LinkedIn: https://www.linkedin.com/in/shantanu-mishra-77b148/
 
Join the community of over 14K+ RevOps professionals at revopscoop.com.

The hardest thing about having lots of data is figuring out exactly what to do with it 😵‍💫
 
Join Aaron Bird, Co-Founder and CEO at Inflection.io, and co-host Matt Volm for a deep dive into how to understand the data you have 🔎, the benefits of data warehouses 🏭, and how there are better tools out there for unifying your data. 🤔
 
They’ll cover:
❓ What exactly is the difference between first-party and third-party data
🏰 The keys to the data unification castle
😬 Common mistakes when using a data warehouse
🤖 How AI can help you with data activation 
 
Listen in to learn more about every operator’s favorite subject - data. 🤓
 
Follow Aaron on LinkedIn: https://www.linkedin.com/in/aaronbird/
 
Join 14K+ revenue operations professionals at revopscoop.com.

Shriya Ravikumar, VP of Business Strategy & Development at @Spruce Health, believes that the best way to learn is to raise your hand when your organization needs someone to step into an open role. 👋🏿
 
From consulting to sales ops to leading all of go-to-market, Shriya meets with @Camela Thompson to discuss how she pushed past her fears to grow in her career. Listen to the latest RevOpsAF episode to learn about:
 
🧠 How consulting prepared Shriya for both strategy and detailed execution
👍 Why you should always be open to saying “yes” to new opportunities
💬 How to get out of your comfort zone and start networking
👥 Tips on ensuring key stakeholders are held accountable in annual planning
⛔ Hard-won advice on how your environment may be holding you back
 
Listen in to learn more about relationship building, career growth, and honing your core skill sets 👩🏻‍🎓.
 
Follow Shriya on LinkedIn: https://www.linkedin.com/in/shriyar/
 
Join a community of over 14K+ revenue operations professionals at revopscoop.com.
 
Learn more about the only community-driven revenue operations conference at revopsaf.revopscoop.com.

What role does CRM play in your growth strategy? Which departments should RevOps support? How important is relationship management? ❓❓❓
For answers to these questions and more, tune in to the RevOpsAF podcast hear from co-host Camela Thompson and Sarabeth Scott, the Vice President of Revenue Operations at Camunda.
They’ll dive into:
👨🏻‍💻 Why you should invest in RevOps, not add more sales headcount
🧳 The benefits of managing the entire customer journey, not just sales and marketing ⁉️ Who exactly should RevOps report to?
💻 The power of having data analysts on your RevOps team
🫱🏻‍🫲🏽 How relationship management will help you succeed in any role
Watch the full video for thoughtful advice on the role of RevOps can play in scaling your business.
Follow Sarabeth on LinkedIn: https://www.linkedin.com/in/sbscott/
And join a community of 14K+ RevOps professionals at revopscoop.com.

Revenue Operations should only focus on teams that directly generate net new revenue. ❌ False! 
 
Customer Success holds all of your recurring revenue, making it central to your revenue strategy. Join co-host Camela Thompson and Shantanu Shekhar, Revenue Operations at Personio, as they discuss fostering alignment 🤝across all GTM teams.
 
You’ll learn about: 
 
💲 Expanding the definition of revenue beyond Sales
💗 How to increase alignment through councils and joint OKRs
👨🏽‍💼 Why RevOps teams will always benefit from specialization 
 
Watch the full video for an insightful conversation about the intersection of sales, marketing, and customer success.
 
Follow Shantanu on LinkedIn: https://www.linkedin.com/in/shantanushekhar/
 
Join revopscoop.com and a community of 13k+ revenue operations professionals.